Our online payment provider, Paymentus, will be performing a system wide maintenance on Saturday, May 27, 2017 from 12:01 a.m. to 4:00 a.m. During this time frame our customers will not be able to access Online Bill Pay. If you attempt to make a payment during this time you will receive a message indicating the system is currently undergoing scheduled maintenance. All services will resume following the completed maintenance.
SPU is currently working with Star Energy to perform pole inspections throughout our service terrritory. You may see unfamiliar Star Energy vehicles/workers in your yard or neighborhood, but these are legitimate personnel. FYI – You may also hear loud, chainsaw-type noise while they are testing the poles. If you have any further questions you may call us at 952.445-1988.
Today’s power outage on the E/SE end of town occurred as a result of an Xcel transformer issue at the Blue Lake Substation. A squirrel climbed on one of the rails, shorting an insulator which in turn caused too much electrical flow into the transformer. As a safety precaution, the transformer has a breaker that trips and can be reset once the fault is cleared.
The Blue Lake substation is the one substation within our service territory where Xcel Energy steps down the power and we distribute it from there. Xcel was able to restore their transformer and in turn we were able to restore power to affected SPU customers. The issue was resolved in less than an hour with no need to reroute any customers to a different SPU substation.