Past Due Collection and Disconnect Schedule for June

The following is a supplemental courtesy notice. Printed notices will continue to be mailed by USPS to affected customers.

If you have not paid your May 15 bill, the full past due payment must be received by 4:00 p.m. on June 19th or sooner.

Disconnection of service will begin the morning of June 20th.

Payments and/or payment plan arrangements must be made prior to the 20th to ensure continuation of service. Payment plans will not be made on the day of disconnection.

Should service be disconnected for nonpayment by the deadline above, payment of the past due balance and a reconnect fee is required to restore service.

Sign up for email alerts on this website.  An email will be sent with every new web posting, including the past due collection schedule.

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Online Bill Pay Maintenance Scheduled for Sat, 5/27

Our online payment provider, Paymentus, will be performing a system wide maintenance on Saturday, May 27, 2017 from 12:01 a.m. to 4:00 a.m. During this time frame our customers will not be able to access Online Bill Pay. If you attempt to make a payment during this time you will receive a message indicating the system is currently undergoing scheduled maintenance. All services will resume following the completed maintenance.

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Power Outage Update

We are aware of a power outage in northeast Prior Lake.  Crews are on site.  Power is expected to be restored by 11:30am.

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POLE INSPECTIONS BEING CONDUCTED

SPU is currently working with Star Energy to perform pole inspections throughout our service terrritory. You may see unfamiliar Star Energy vehicles/workers in your yard or neighborhood, but these are legitimate personnel. FYI – You may also hear loud, chainsaw-type noise while they are testing the poles. If you have any further questions you may call us at 952.445-1988.

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POWER OUTAGE UPDATE

Today’s power outage on the E/SE end of town occurred as a result of an Xcel transformer issue at the Blue Lake Substation.  A squirrel climbed on one of the rails, shorting an insulator which in turn caused too much electrical flow into the transformer.  As a safety precaution, the transformer has a breaker that trips and can be reset once the fault is cleared.

 

The Blue Lake substation is the one substation within our service territory where Xcel Energy steps down the power and we distribute it from there.  Xcel was able to restore their transformer and in turn we were able to restore power to affected SPU customers.  The issue was resolved in less than an hour with no need to reroute any customers to a different SPU substation.

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