Monthly Archives: December 2017

Frozen Services Reminder

Dear Customer,

There are three things that lead to the majority of frozen pipe problems:

Sudden drops in temperature, bad or no insulation where needed, and thermostats set too low.


  • Insulate your water pipes in unheated areas of your house.  Crawl spaces and attics are likely areas where pipes could freeze.
  • Heat tape can be used to protect pipes.  Read the packaging and follow the manufacturer’s directions.
  • Seal leaky areas that allow cold air to come into unheated areas near your water pipes.
  • Disconnect garden hoses and turn off the valves to the outside connections where possible.  Drain the pipes to outdoor faucets if your plumbing allows.


  • During extreme cold, it could be beneficial to allow a small drip of warm and cold water to come from a faucet near an outside wall.
  • If you have a dishwasher consider setting it up to wash or rinse on a delay so that it uses water during the wee hours of the morning.
  • Be careful about turning down your thermostat too low at night.  Place a thermometer near your water pipes in questionable areas and see how cold it gets during set-back periods on your thermostat.
  • Open cabinet or closet doors that conceal water pipes.  Especially on outside walls.  This will allow room heat to get to the pipes.


  • Do not set the thermostat lower than 55°.
  • Ask a friend or neighbour to check your house each day to make sure that your furnace is working.
  • Consider shutting off the water and draining the pipes for extended vacations.  Contact a plumber for the details if you are not sure of the procedure.

Please call 952-233-1503 or go to to report problems or to ask questions.


Phone Scam – Commercial Accounts

Once again, we have received notice of phone scammers calling SPU commercial accounts requesting immediate payment.  Do not pay these individuals!  If you are unsure of your account status, please call SPU at 952-445-1988.  Thank you.

LED Lightbulbs for the Holidays

Click on the image below for details.

Paymentus Bill Pay Button


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