Courtesy Disconnect Notice

The following is a supplemental courtesy notice. Printed notices will continue to be mailed by USPS to affected customers.

If you have not paid your Jan 15th bill, the full past due payment must be received by 4:00 p.m. on Feb 20th or sooner. Failure to do so will result in disconnection of service.

Payments and/or payment plan arrangements must be made prior to the 20th to ensure continuation of service. Payment plans will not be made on the day of disconnection.

Should service be disconnected for nonpayment by the deadline above, payment of the past due balance and a reconnect fee is required to restore service.

If you want this notice emailed to you, sign up for email alerts on the SPU website.

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Commission Packets Viewable to the Public

The packets that the Shakopee Public Utilities Commissioner’s receive are now available to the public.  Click on Packets under the Commission tab at the top of our website or click here.

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2018 Electric Rates Unchanged; Water Rates Adjust with Growth

Shakopee has experienced both residential and commercial growth in recent years. Additional water piping, valves, hydrants, water tanks, pump houses and booster stations have been required to support the growth.  With this expanded infrastructure comes increased operational expenses.

To offset the additional costs required to maintain the water system and provide the same quality product customers of Shakopee enjoy and expect, SPU water usage rates, including the Reconstruction Charge, have been adjusted.

Effective with the January 2018 billing statement, due February 15th, new water rates for residential and non-residential customers will be implemented.

Residential Impact Examples:

Gallons Used Incremental Cost per Month
2,000 $0.50
4,000 $1.00
6,000 $1.55

The 2018 Water Rates brochure is available on this website.  Specific, non-residential customer rates can be found there.

If you have any questions regarding the increase please contact SPU at 952.445-1988 and ask for the Water Department.


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Frozen Services Reminder

Dear Customer,

There are three things that lead to the majority of frozen pipe problems:

Sudden drops in temperature, bad or no insulation where needed, and thermostats set too low.


  • Insulate your water pipes in unheated areas of your house.  Crawl spaces and attics are likely areas where pipes could freeze.
  • Heat tape can be used to protect pipes.  Read the packaging and follow the manufacturer’s directions.
  • Seal leaky areas that allow cold air to come into unheated areas near your water pipes.
  • Disconnect garden hoses and turn off the valves to the outside connections where possible.  Drain the pipes to outdoor faucets if your plumbing allows.


  • During extreme cold, it could be beneficial to allow a small drip of warm and cold water to come from a faucet near an outside wall.
  • If you have a dishwasher consider setting it up to wash or rinse on a delay so that it uses water during the wee hours of the morning.
  • Be careful about turning down your thermostat too low at night.  Place a thermometer near your water pipes in questionable areas and see how cold it gets during set-back periods on your thermostat.
  • Open cabinet or closet doors that conceal water pipes.  Especially on outside walls.  This will allow room heat to get to the pipes.


  • Do not set the thermostat lower than 55°.
  • Ask a friend or neighbour to check your house each day to make sure that your furnace is working.
  • Consider shutting off the water and draining the pipes for extended vacations.  Contact a plumber for the details if you are not sure of the procedure.

Please call 952-233-1503 or go to to report problems or to ask questions.


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Phone Scam – Commercial Accounts

Once again, we have received notice of phone scammers calling SPU commercial accounts requesting immediate payment.  Do not pay these individuals!  If you are unsure of your account status, please call SPU at 952-445-1988.  Thank you.

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