On your October billing statement you may notice an increase in your total electric service charges. This is due to increased power purchasing costs from our provider and customer usage demands during the peak months of August and September. To be equitable to all customers, these costs are directly correlated to your personal kWh usage during these periods and are reflected in the Power Cost Adjustment line on your bill. If you have any questions regarding this please contact SPU at 952-445-1988 and we’d be happy to help you.
There are three things that lead to the majority of frozen pipe problems:
Sudden drops in temperature, bad or no insulation where needed, and thermostats set too low.
IN THE FALL
- Insulate your water pipes in unheated areas of your house. Crawl spaces and attics are likely areas where pipes could freeze.
- Heat tape can be used to protect pipes. Read the packaging and follow the manufacturer’s directions.
- Seal leaky areas that allow cold air to come into unheated areas near your water pipes.
- Disconnect garden hoses and turn off the valves for the outside connections where possible. Drain the pipes to outdoor faucets if your plumbing allows.
- During extreme cold it could be beneficial to allow a small drip of warm and cold water to come from a faucet near an outside wall.
- If you have a dishwasher consider setting it up to wash or rinse on a delay so that it uses water during the wee hours of the morning.
- Be careful about turning down your thermostat too low at night. Place a thermometer near your water pipes in questionable areas and see how cold it gets during set-back periods on your thermostat.
- Open cabinet or closet doors that conceal water pipes. Especially on outside walls. This will allow room heat to get to the pipes.
DURING WINTER VACATIONS
- Do not set the thermostat lower than 55°.
- Ask a friend or neighbor to check your house each day to make sure that your furnace is working.
- Consider shutting off the water and draining the pipes for extended vacations. Contact a plumber for the details if you are not sure of the procedure.
SPU customers have the option to pay their bill by debit card, credit card or electronic check. Credit cards accepted include Visa, Master Card, Discover and American Express.
Paymentus, an independent third-party automated service, will charge a $3.95 service fee for handling and processing the payment. SPU does not receive any portion of the service fee. (Only payments made through Paymentus will incur a fee. Automatic Bill Pay will continue to be a free service.)
To pay your bill online, go to the upper right corner of the webpage and click on the Online Bill Pay button. You will be redirected to Paymentus