Preventing Frozen Water Pipes

There are three things that lead to the majority of frozen pipe problems:

Sudden drops in temperature, bad or no insulation where needed, and thermostats set too low.

IN THE FALL

  • Insulate your water pipes in unheated areas of your house.  Crawl spaces and attics are likely areas where pipes could freeze.
  • Heat tape can be used to protect pipes.  Read the packaging and follow the manufacturer’s directions.
  • Seal leaky areas that allow cold air to come into unheated areas near your water pipes.
  • Disconnect garden hoses and turn off the valves for the outside connections where possible.  Drain the pipes to outdoor faucets if your plumbing allows.

DURING WINTER

  • During extreme cold it could be beneficial to allow a small drip of warm and cold water to come from a faucet near an outside wall.
  • If you have a dishwasher consider setting it up to wash or rinse on a delay so that it uses water during the wee hours of the morning.
  • Be careful about turning down your thermostat too low at night.  Place a thermometer near your water pipes in questionable areas and see how cold it gets during set-back periods on your thermostat.
  • Open cabinet or closet doors that conceal water pipes.  Especially on outside walls.  This will allow room heat to get to the pipes.

DURING WINTER VACATIONS

  • Do not set the thermostat lower than 55°.
  • Ask a friend or neighbor to check your house each day to make sure that your furnace is working.
  • Consider shutting off the water and draining the pipes for extended vacations.  Contact a plumber for the details if you are not sure of the procedure.
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Website has been Restored

On August 22nd our website security software notified us that something might be wrong with the database that serves our webpages.  As a precautionary measure we disabled our regular website until we could thoroughly examine all parts of our website to ensure that nothing malicious had ‘gotten in’.  We are happy to report that the problem was only an internal one and was not due to our site being attacked.  We would like to remind our customers that this website is informational only and that no customer account data is stored here.  We apologize for any inconvenience but we felt that it was the right thing to do to protect the visitors of our website.

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Imposter and Phone Scam Articles

Please read the article from the Savage Pacer from July 12th, 2013 about an imposter posing as a power company employee.

Please read this article from the Shakopee Valley News from November 12th, 2013 about a similar phone scam.

 

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Online Bill Pay

SPU customers have the option to pay their bill by debit card, credit card or electronic check. Credit cards accepted include Visa, Master Card, Discover and American Express.

Paymentus, an independent third-party automated service, will charge a $3.95 service fee for handling and processing the payment. SPU does not receive any portion of the service fee. (Only payments made through Paymentus will incur a fee. Automatic Bill Pay will continue to be a free service.)

To pay your bill online, go to the upper right corner of the webpage and click on the Online Bill Pay button. You will be redirected to Paymentus

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MMUA the Power of Community

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